SHOP AT BELLA & BO

Bella & Bo sells to adult (18y- ) private persons in Finland, as well as overseas. Placing an order does not require registration. However, customer must provide all required information.

SHIPPING COSTS

Finland: 3 €. Free shipping for orders over 100 € within Finland!

Åland: 5 € (excl. tax)

Europe: 12,90 €

Free shipping fees within Finland for orders with a total of 100 € or more. However, if an item is returned, and the order value is below 100 €, shipping fees are added to the order.

Outside Europe: For international orders, please contact info@bellabo.fi before you order and we will calculate the real shipping costs.

DELIVERY TIME

The most common delivery time within Finland is 2-4 working days of the receipt of your order. Our international delivery times is about 1-2 weeks. During busy periods, as well as the distance of delivery, the delivery may take longer. For more exact delivery time regarding international shipping, please contact info@bellabo.fi. 

FORCE MAJEURE

Bella & Bo are not liable for any failure or delay in delivery due to causes beyond our reasonable control (force majeure): war, riot, strikes, embargoes, earthquake or other emergency weather conditions, government orders or any other force majeure event

EXCHANGE AND RETURNS

RETURNS

Returns must be made within 14 days of receipt. Please email info@bellabo.fi and we will issue you with a returns form for you to complete. Please note that returns without a completed returns form will not be accepted. Please make sure that the goods you are returning are packed up safely (preferably in the original package), together with the returns form and send to:

Returns
Bella & Bo
Tuulenpesäntie 4
FI – 65280 VAASA
Finland

All items must be unworn and in original packaging with all labels attached. Please note that we cannot refund products that have been used, worn, damaged or altered in any way (including creasing of prints and posters). We reserve the right to refuse returns when they do not meet the conditions set out above. Please obtain proof of postage for your return item/s as we are not responsible for return postage. 

Return details:

We charge the following costs when you return products to us within Finland:

Below 500 g : 2 €

Over 500 g:    5 €

This amount will be deducted from your total refund. If you wish to cover the cost of returning items yourself this is also possible. We will process your refund as soon as we have received your parcel. However, we will not grant a refund or exchange on any product that fails to reach us. 

Note! For international customers (outside of Finland), the return postage is always at the customer’s expense.

ORDERS LEFT AT THE POST OFFICE

Please note that an order left at the post office is not considered as return. Returns need to be sent back with a completed return form. If no return form is filled in, or/and the order is left at the post office, we have to charge an additional administrative fee of 10,00 euros. We do not accept returns with cash on delivery or returns sent via Matkahuolto.

EXCHANGES

You are allowed to exchange an item once to no additional cost for you (same item – different size or different item – same price). If you wish to exchange an item, you will need to return the items you wish to exchange to us (see Returns) and proceed with a new purchase online. You will be credited for your returned item once it arrive back to us.

Note! For international customers (outside of Finland), the return postage is always at the customer’s expense.

COMPLAINTS

If your ordered item is faulty or damaged (or lost), please contact us at info@bellabo.fi within 14 days of receipt.